With over thirty years in the hotel, club, and restaurant industry, Elaine has done every job: from bussing to the maitre d’, to managing. She’s been the top trainer at companies including: Marriott, Chili’s, the Hard Rock Café, and Del Frisco’s.
Elaine is on a mission to bring back the art of extraordinary customer service and hospitality with heart.
Outstanding service is much more than mechanical steps of service. Hospitality with heart is all about the honor of serving others, being fully present and in the moment; and making every single guest feel like they’re the only person in the world.
“People forget what you say,
but they never forget how you make them feel.”